Refund policy
RETURN & REFUND POLICY
Store Address: Paldiski mnt 102h, 13522 Tallinn, Rocca Al Mare, Estonia
Email: contact@bargelloperfume.ee
Phone: +372 58457606
PRODUCTS COVERED
• Perfumes & Colognes
• Deodorants & Body Sprays
• Shower Gels
• Candles
• Room Fresheners
• Car Air Fresheners
RIGHT OF WITHDRAWAL
You have the right to withdraw from your purchase within 14 days from the day you receive the goods, in accordance with applicable Estonian and European Union consumer protection laws.
To initiate a return, please contact us at contact@bargelloperfume.ee and provide your order number. You are not required to provide a reason for your return, although your feedback is appreciated.
RETURN CONDITIONS
• Items must be unused, unopened, and in their original packaging.
• Opened, used, or unsealed products cannot be returned due to hygiene and safety regulations.
• Products must be returned in a condition suitable for resale.
RETURN SHIPPING
• Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrectly supplied.
• Please use secure packaging to prevent damage during transit.
REFUNDS
• Refunds are processed within 14 days of receiving the returned item and confirming its eligibility for return.
• Refunds will be issued to the original payment method used for the purchase.
• Refunds apply only to products returned in accordance with this policy and may be reduced by any shipping charges, return shipping costs, carrier fees, handling fees, administrative costs, or other reasonable costs that the customer is responsible for under this policy.
UNCLAIMED PARCELS
If a customer fails to collect an order from a parcel machine, pickup point, post office, or courier service within the specified collection period and the parcel is returned to us, the order will be treated as an unclaimed shipment.
Upon receipt of the returned parcel:
• We reserve the right to deduct all actual costs incurred in connection with the shipment, return, handling, storage, and administration of the order.
• Such costs may include, but are not limited to, carrier charges, shipping costs, return shipping costs, handling fees, and any other expenses directly resulting from the customer's failure to collect the order.
• Any promotional, discounted, subsidized, or free shipping offered at the time of purchase does not limit our right to recover the actual costs incurred.
• The remaining balance, if any, will be refunded to the original payment method within 14 days of receiving the returned parcel.
• If the costs incurred by us are equal to or exceed the value of the order, no refund may be payable.
• If the customer wishes the order to be shipped again, additional shipping charges must be paid before the order is re-dispatched.
• We are not responsible for unclaimed shipments resulting from incorrect delivery information provided by the customer or the customer's failure to monitor delivery notifications sent by the carrier.
EXCEPTIONS
Returns are not accepted for:
• Opened, used, or unsealed products
• Custom-made or personalized products
• Sealed goods that have been unsealed after delivery, including perfumes, cosmetics, and similar hygiene-related products
FAULTY OR DAMAGED ITEMS
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@bargelloperfume.ee and provide photos and details of the issue. We will assess the situation and, where appropriate, arrange a replacement, exchange, or refund at no additional cost to you.